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NationServe Guide on What to do if your Garage Door Opener is Lost or Stolen

If your garage door remote suddenly goes missing, you need to act fast. Not only will you be locked out of your garage without your remote, but if this small but important gadget falls into the wrong hands, someone could break into your home, putting your family and possessions at risk. Here’s what you should know in case your garage door remote is ever lost or stolen.

Steps to take when your garage door remote goes missing

Garage door remotes have radio transmitters that send a signal to the receiver on the garage door opener inside your garage. If someone steals or finds your remote, they’ll be able to control your garage door themselves.

Many people don’t lock the door from the garage to the rest of the house because they trust that the garage door is securely closed and locked. When a remote goes missing, this means that a stranger with your remote could access your entire home. In order to protect your family and belongings from danger, here are the steps you should take as soon as you realize your garage door remote is missing.

1.  Make sure it’s truly lost

Many of us misplace our keys from time to time, so it’s possible that your remote just ended up in a strange place. Before buying a replacement remote, try to retrace your steps and check all the places in your house or car where you could have left it.

2. Disable the remote

Even if you’re not yet sure whether your remote is temporarily misplaced or permanently missing, it’s a good idea to disable your remote as soon as possible to ensure that unwelcome intruders can’t get in through the garage door. There are a few different ways to do this:

  • Reprogram the remote: find the smart button on your garage door opener’s motor and hold it down to deprogram all of your remotes. After this, unauthorized users won’t be able to use your missing remote. You can reprogram your remotes by following the instructions in the owner’s manual for your garage door opener. If you can’t find the manual at home or online, contact NationServe for help.
  • Lock the control panel: if you don’t want to reprogram your remotes in case the missing one shows up, you can push the lock button on your control panel. This will make it so the door can only be opened from the inside and not by a remote or keypad.
  • Unplug the opener: if your opener doesn’t have a control panel, simply unplug the opener from the wall. This will disable the remote, but you’ll have to open and close your garage door manually until the problem is resolved. Pull the emergency release cord to disengage the door from the opener. And don’t forget to manually lock the door when you’re coming and going.

3.  Contact NationServe to receive a new remote

Finally, you’ll need to replace your lost remote with a new one that’s compatible with your garage door opener. At NationServe, we have replacement garage door remotes for LiftMaster and Genie garage door openers available for purchase. If you’d like a garage door professional to deliver the new remote to you and help you reprogram your garage door opener, book a service request with one of our experienced technicians.

Genie Garage Door Openers from NationServe

How to avoid losing garage door remotes

Since losing your garage door remote puts your family and belongings in jeopardy, take precautions to make sure it doesn’t go missing. Many people keep their garage door remotes clipped to the visor in the front seat of their cars. This practice isn’t very safe because the remote can be seen from outside the vehicle. For example, if you happened to leave your windows cracked on a stifling summer’s day in Tucson, a thief could break into your car, steal your garage door remote, and find your address using your car’s registration.

Instead of leaving it in your car, always keep your garage door remote opener with you, the same way you would your house or car keys. Keep in mind that you can get mini-remotes that attach to your keychain.

Smart technology also makes it easier than ever to keep your garage secure. Many of today’s garage door openers can connect to Wi-Fi so that you can control your garage door remotely from your smartphone. With these apps, you can see when your garage door is securely locked and receive notifications if unauthorized users try to open your door. In other words, you won’t even need a separate remote for operating your garage door.


At NationServe, we install, maintain, and repair high-quality garage doors and garage door openers that are designed to keep our customers safe and secure. To learn more about our products and services, contact our teams in Cincinnati, Tucson or any of our 18 locations across America.  

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