Reduce your IT support costs by 80% or more with SupportNET!

Looking for ways to cut your IT support costs, and still maintain a stable and secure network? For many small to medium sized businesses this is a growing concern as technology demands increase in your effort to stay competitive. Staying on top of your network is a big responsibility, considering the security issues that come along with automating and improving processes and communications where sensitive data could potentially be exposed. As a key decision maker, you are faced with three options:

1. Hire someone full-time to maintain your network
   Drawbacks to this option are:
   
   • Experienced candidates are going to be expensive
   • What happens when he/she is sick or takes a vacation?
   • Overtime pay during emergency situations
   • Rising cost of employee benefits
   • Does he/she keep up with current technology?
   • Education and training costs
   • Constant temptation by other firms offering better opportunities
2. Hire someone to come in for emergency situations (i.e. server failure or virus infestation)
   Drawbacks to this option are:
   
   • High cost of emergency service
   • Unplanned and unbudgeted expense
   • Your favorite computer shop may not have someone available immediately
   • Extended downtime since this is reactive behavior after a problem has occurred
3. Take advantage of a SupportNET network service agreement with ComTech Network Solutions
   Benefits include:
   
   • Well-trained Microsoft certified staff available 24x7x365
     
   • No sick days or vacation
   • No payroll or employee benefit expenses
   • Proactive approach to network management that eliminates issues before they become problems
   • One low monthly rate to cover all your network support needs, typically 80% less than a network administrator's salary

SupportNET is the obvious solution to your IT support needs!

The SupportNET program was developed with the premise of providing you the best network support possible while still maintaining low overhead. ComTech has been doing business in Alamance County since 1990 and employs some of the most knowledgeable, thorough and certified technicians around. Our commitment to quality service is unmatched. Take a look at some of the attached testimonials to see what our customers say about the SupportNET service. You can feel secure in knowing that our capable staff is monitoring your network.

SupportNET customers receive much more than just monitoring. Security, virus protection and data backup verification are just some of the areas that customers need assistance with. All of these services are offered as well as many others. Keeping your network running efficiently and securely is a major responsibility that we do not take lightly. At a minimum your network will be monitored monthly and updates (security updates, anti-virus updates and service packs) applied as necessary. For your convenience the majority of these updates are done via remote control in the evenings so you have virtually no noticeable downtime. When executed properly your network runs smoothly and ComTech is invisible in the background.

If a problem should occur then our SupportNET customers jump to the head of the line in scheduling. Your business takes precedence over all other tasks at hand. The majority of our service requests are handled via remote control (many times right while we have you on the phone) so dispatching a technician on-site isn’t necessary. In the unusual case that we cannot solve the problem remotely then we will gladly send a technician on-site to take care of the problem. This innovative approach to service provides you with something other support shops just don’t offer -- virtually instantaneous service.

We do not believe in tying you down with long-term commitments. The computer industry is fast changing and we want to be just as flexible. We setup our SupportNET plans based on quarterly commitments instead of annual. This not only gives you the ability to make changes as you see fit but it also provides you the opportunity to try us out for minimal expense.

Let’s summarize the benefits of SupportNET again:

• Well-trained & Microsoft certified staff available 24x7x365
• No sick days or vacation
• No payroll taxes or health insurance costs
• Proactive behavior to take care of issues before they become problems
• One low monthly rate to handle all your network support needs – typically 80% less than a full time administrator’s salary
• Reduced labor rate for all work not covered by the service agreement
• Emergency Hotline Phone Number only for service agreement customers
• “Instantaneous Service” via remote control whenever possible

Please feel free to contact us to setup a FREE evaluation of your network. During the visit we can determine how our services can make your network more stable, secure and economical.  You’ve got nothing to lose and all the items listed above to gain.  Best of all it doesn’t cost anything for this evaluation.  Don’t wait for another server outage before making the call.